repeat visits across the ecosystem

revenue retained inside the developer’s commercial cluster

Unified marketing engine for campaigns, statuses, and partner programs

Client: Large residential developer operating hotels, restaurants, fitness, healthcare and retail units.

Challenge: Fragmented customer data, no cross-unit retention, low repeat revenue.

Solution: Designed and launched a unified loyalty ecosystem integrating hotel PMS, POS systems, medical CRM, restaurant software and resident apps

+19%

+28%

Real Estate Loyalty Ecosystem
for a Multi-Unit Developer

uplift in RevPAR
from returning guests

operational improvements implemented

Guest satisfaction score grew from 7.8 to 9.2

Client: 4-star city business hotel.

Challenge: Weak guest loyalty, inconsistent service standards,
no data-driven approach.

Solution: End-to-end CX transformation: guest journey redesign, staff training, service playbooks, management rituals, feedback system, and loyalty mechanics.

40+

+24%

Customer-Centricity Transformation for a Boutique Hotel Chain

treatment plan conversion

recurring revenue from returning patients

Fast-track patient journey with curated communication support

Client: Private medical center (integrative medicine)

Challenge: Low conversion after consultations, patient churn, no structured customer journey

Solution: Built a medical curator system, redesigned communication flows, launched training for service managers, created upsell/cross-sell pathways, integrated loyalty incentives

+45%

+32%

Healthcare Client Experience & Revenue Optimization Program

check growth through personalized offers

cross-visits between properties

Direct communication channel reduced marketing overhead by 40%

Client: Hospitality group (restaurants, clubs, café, fitness, hotel).

Challenge: Lack of unified data, no traffic sharing across properties, expensive marketing.

Solution: Implemented a coalition loyalty program with statuses, incentives, referral mechanics, digital wallet, analytics dashboards, and a Telegram-based customer ap.

+35%

+27%

Data-Driven Loyalty Platform
for Multi-Brand Hospitality Group